How can I protect my account?


  • We recommend that you enable the security feature called 2FA or 2 Factor Authentication. Your safety is very important to us. Please make sure that you have enabled it, in addition to protecting your account you will need this step configured to perform actions on the system.
  • How to configure 2FA? Click here


  • Do not give your password to anybody or send it to third parties in any type of message. The only person who needs your password is yourself - a Cointrade Support member will never ask for it.
  • Cointrade guides our customers and users to keep their passwords always safe and up to date. We recommend that customers continually Reset their password.